These people are amazing. Apparently, my hitch cabels got corroded - probably, during the winter, and I had no idea about it because I never had to deal with a hitch being outside in the snow before. So when I came to pick up my trailer, they couldn't rent it out to me due to the trailer lights not working when connected to my hitch. I was absolutely desperate because we have to move out tomorrow, and my family includes a cranky almost 2 year old.. When I asked if I could get a more personal approach due to being a long-term customer - we've moved all the way from Wisconsin to Florida and coming back to Wisconsin with UHaul - the ladies at "Tinley auto repair" reached out to other locations to see if I could get a truck instead. And I got a truck in about an hour, on this moving weekend! I can't express my gratitude enough to these ladies, they've saved our trip plan!