We had our minivan worked on here, and it was the best repair shop experience that I had ever had. We needed brake work done, and we knew it. They indicated to me that they would use utilize their time with the vehicle to inspect other parts of the vehicle as well. I am completely suspicious of such tactics, as it can easily be used to exploit a hapless customer and his pocket book. I told them my opinion directly but let them proceed, because I really needed to get the work done, and figured I would have to play along with the usual repair shop games. They did their inspection, and I expected my upsell call, but it didn't work out like that. They emailed me a written report that outlined their diagnosis. It was comprehensive, commented well, and documented with photographic evidence to support their conclusions. I was stunned. I read the report, looked at the pictures and took it all in. After I received it and had time to process it, they called me to discuss it. They had concluded was that I needed brakes, NOW. Furthermore, instead of upselling me, the report pointed out (with backing photographs) a couple of wear and tear items that I was both unaware of, and interested in. For these items they concluded that the need to immediately repair was not present. They won me over. Their process was excellent, and the customer service / workmanship outstanding. Professional. Thanks again to everyone there.